Policies & FAQ
Below is all the help information you need! I highly recommend looking over all of these guidelines before placing an order. If you have any questions at ALL please do not hesitate to email me. I'd be happy to discuss anything you have questions or concerns about! Email me firstname.lastname@example.org!
Customer service is offered via email only and you should receive a response within 1-3 working days. Please be patient with me-- If I am busy or receiving an influx of emails, it may take a little longer to get a response. If you have emailed me several times about your order and have not received a response, please check your spam or trash folder.
Studio Peachy is closed on the weekends and holidays so that I can also enjoy time off :) If you email over the weekend, you will receive a response the following working day.
When emailing me, please remember that a human being is helping you out!
At Studio Peachy we try to make sure every customer is happy! If you've changed your mind about your order or you're unhappy for any reason we happily take returns and exchanges for items other than body jewellery. Should you have a problem with your order, please contact us at email@example.com
Returns and exchanges are accepted within 14 days of delivery. Please contact us within 14 days of delivery if you would like to return or exchange any of the items in your order. You must contact us before shipping your order back!
Delivery date is determined by the date your tracking information says it was delivered.
We do not refund shipping on orders and you are responsible for the return postage. If exchanging, we cover shipping back to you. Once you return or exchange any item from any order, the whole order is considered final sale and no further exchanges or returns may be made on remaining items (if there are any). Returns and exchanges must be postmarked within 14 day window of delivery. If order is shipped back to us outside of 14 day window, order is subject to return rejection and may be mailed back to you.
We highly recommend getting tracking on your return! Human beings deliver mail and human beings often make mistakes! We only guarantee refunds or exchanges on missing return packages that have tracking information provided. Even if we can't find the package you sent us or the package you sent us was misdelivered by a postal worker and marked as "delivered" to our address-- we will honor your return/exchange ONLY if you have tracking.
Please include a note in your shipment with your request.
Exchanged items can only be exchanged once.
Once you exchange an item from any order, the whole order is considered final sale and no further exchanges may be made on remaining items (if there are any).
You cannot request unreleased items for exchange on your order. If a product is not available in our store at the time of your exchange request, you cannot request it for exchange. For example-- if an item is launching on December 15, you cannot request it as part of your exchange credit on an order you mail back to us December 8. Our launches are all first come first serve and we cannot hold product in this way for customers.
All orders are shipped via Canada Post. Earring orders are typically shipped via lettermail and won't have a tracking number, unless specified when you order. Orders are typically shipped out within 1-5 business days of when the order was placed. Orders are shipped Monday-Friday. Shipping prices are calculated during the check-out process and are based on weight and your location within the the world. Please double check your shipping address when you receive your order confirmation as we are NOT responsible for packages that are lost, missing, or delivered to incorrect addresses.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Shipping speeds calculated at check out refer only to expected transit time once your package has been dropped off with the post office and do not reflect the time it takes to prep the package on our end. We do not guarantee shipping times. We try to ship out express packages as quickly as possible but please understand that we are not Amazon and it can still take us a few days to get your order together! We're doing our best!
Sorry about that! Sometimes orders are mis-packed-- if you see that you order is incorrect please send us an email at firstname.lastname@example.org explaining what happened and we'll get you helped ASAP!
Sometimes items that aren't so perfect slip through the QC process-- it unfortunately happens sometimes! One person (me!) makse, QC, and packs every time and sometimes mistakes can happen! I stand behind the quality and take complaints of manufacturing defects very seriously and work to make them right as soon as we're notified. I would never knowingly ship a defective item so please send me an email at email@example.com with photos of the suspected defect/fault and I will get you helped as soon as possible!